Tier 2: Professional Readiness 

Designed for participants who have basic digital skills and are ready to apply them in professional and workplace settings. 

• Professional reliability: showing up on time, meeting commitments, owning outcomes.
  
  

• Workplace communication, including email, meetings, and asking for help effectively.
  
  

• Behavioral self-regulation in real-world scenarios (feedback, conflict, shifting expectations).

1. • Professional reliability habits (attendance, punctuality, preparation, follow‑through).​

   • Workplace communication skills (email, updates, escalation, feedback).​

   • Emotional regulation and conflict response skills for high‑pressure situations.​

   • Professional identity & representation, including social media and digital footprint.​

   • Comfort operating inside structured systems: schedules, deadlines, feedback loops, and evaluation gates.​

• Practice professional communication by drafting and revising emails, updates, follow‑ups, and escalation messages for clarity, tone, and appropriate boundaries.

• Prepare for feedback and conflict by rehearsing responses to realistic workplace scenarios before participating in live role‑plays with staff and peers.

• Support reliability habits by turning schedules, deadlines, and expectations into simple checklists, task lists, and reminders that make follow‑through easier.

• Improve job‑seeking materials over multiple drafts, including résumés, cover letters, and short “about me” statements that align with local employer expectations.

• Rehearse interviews and introductions through structured Q&A practice, then adjust answers to reflect their own voice and experience.

• Capture short reflection notes after activities about what changed, what improved, and what still needs work, supporting both participant growth and program evaluation.